We hope everyone is staying safe out there amongst our global community, Particularly our ex-pats located in Victoria Australia, the US and in Europe. Please stay safe.
Firstly our apologies for those who are still waiting for their flag deliveries, There have been a number of suspended delivery services, due to flight cancellations and government restrictions because of COVID-19 Global Pandemic, the situation is evolving daily, we apologise in advance for any delivery delay inconvenience due to factors outside our control.
Suspension of Airmail Services
Due to the COVID19 pandemic, Airmail delivery has been suspended until further notice, we have had a number of international customers request refunds due to their airmail parcels going missing, therefore, effective immediately, all international parcels will be sent via tracking, tracking is slightly more expensive, and this has been reflected in our postage costs in our Store. Note, overall prices for our NZ and Australian customers remain unaffected.
Generally flag orders are dispatched by our volunteers once a week on the Monday after the order has been received. flag orders made within NZ are sent from Wellington, and generally take about 2-5 working days from dispatch to arrive at addresses around New Zealand. Flags sent to addresses in Australia take about 10 days to arrive, and International parcels, sent from Melbourne, have been taking up to 10 weeks, due delays caused by the global Pandemic If your order has taken more than 30 days to arrive at an address in New Zealand or Australia, or 12 Weeks to arrive at an international address please contact us here, unfortunately, aside from COVID-19 delays, we have sometimes had delays at Customs, and in very rare cases, less than 1% of orders go missing in the post. We thank you kindly in advance for your patience in waiting.