There have been a number of suspended services due to flight cancellations and government restrictions because of COVID-19 Global Pandemic, the situation is evolving daily, we apologise in advance for any delivery delay inconvenience due to factors outside our control.
Generally flag orders are dispatched by our volunteers once a week on the Monday after the order has been received. orders made within NZ are sent from Wellington via tracked parcel and generally take about 2-5 working days from dispatch to arrive at addresses around New Zealand. Flags sent to addresses in Australia and Internationally are sent via tracked parcel from Melbourne, where designer Kyle Lockwood is based.
If your order has taken more than 30 days to arrive at an address in New Zealand or Australia, or 10 Weeks to arrive at an international address please contact us here, unfortunately we have sometimes had delays at Customs, and in very rare cases, less than 1% of orders go missing in the post. We thank you kindly in advance for your patience in waiting.