Website Photographs © NZ Story Ltd 2015 Photo above - David Wall
The Silver Fern Flag aloft over New Zealand
Kyle Lockwood | Designer
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ORDER ENQUIRIESCOVID-19 DELAYS
There have been a number of suspended services due to flight cancellations and government restrictions because of COVID-19 Global Pandemic, we apologise in advance for any delivery delay inconvenience due to factors outside our control. Generally flag orders are dispatched by our volunteers once a week on the Monday after the order has been received. orders made within NZ are sent from Wellington via tracked parcel and generally take about 2-5 working days from dispatch to arrive at addresses around New Zealand. Flags sent to addresses in Australia and Internationally are sent via tracked parcel from Melbourne, where designer Kyle Lockwood is based.
If your order has taken more than 30 days to arrive at an address in New Zealand or Australia, or 10 Weeks to arrive at an international address please contact us here, unfortunately we have sometimes had delays at Customs, and in very rare cases, less than 1% of orders go missing in the post. We thank you kindly in advance for your patience in waiting. silverfernflag.org |
CUSTOMER CARE
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Store locations: Our stores are not open to the public, we are primarily an online organisation, staffed by volunteers.
New Zealand | Aotearoa Our New Zealand store, opened in 2003, is based in Wellington | Te Whanganui a Tara, all New Zealand orders are dispatched from Wellington, please direct all enquiries to hello@silverfernflag.org.
Australia Our Australian store, opened in 2009, is based in Melbourne, all Australian and overseas orders are dispatched from Melbourne, please direct all enquiries to hello@silverfernflag.org. Silver Fern Flag acknowledges the Wurundjeri people of the Kulin nation, the traditional custodians of the land on which we operate today. We pay our respects to their Elders past, present and future, and extend that respect to all Aboriginal and Torres Strait Islander people.
New Zealand | Aotearoa Our New Zealand store, opened in 2003, is based in Wellington | Te Whanganui a Tara, all New Zealand orders are dispatched from Wellington, please direct all enquiries to hello@silverfernflag.org.
Australia Our Australian store, opened in 2009, is based in Melbourne, all Australian and overseas orders are dispatched from Melbourne, please direct all enquiries to hello@silverfernflag.org. Silver Fern Flag acknowledges the Wurundjeri people of the Kulin nation, the traditional custodians of the land on which we operate today. We pay our respects to their Elders past, present and future, and extend that respect to all Aboriginal and Torres Strait Islander people.
Your privacy and information are important to us, so we’ve made some changes to our Privacy Policy. In light of the commencement of the General Data Protection Regulation (GDPR), European Union privacy laws, Silver Fern Flag has made relevant changes to our Privacy Policy to address these standards for our global users. These changes were effective from 25th May 2018. As always, we’re committed to providing the highest level of privacy. To find out more about how we manage your privacy, you can view the updated version of our Privacy Policy,